NetNeutrals draws upon its 25 years’ experience in training ADR officials when designing and implementing its training process for EU ADR officials. ADR officials are vetted for experience in the industry sector in which they will operate, and for dispute resolution experience. Training is primarily conducted online or via WebEx (in-person training may be done on occasion). Prior to appointment, all ADR officials must successfully complete a post-training exam which is kept on file by the programme. Refresher training is conducted at regular intervals to ensure skills are up to date.

ADR officials are vetted for experience in the sector and regulation in which they will operate and for dispute resolution experience. NetNeutrals expects candidates to demonstrate experience in customer complaint handling, a minimum of three years’ experience in the industry, and/or an advanced degree from an accredited dispute resolution training programme. Training provided by NetNeutrals includes the principles and best practices in mediation, the law, and the regulatory environment in which they operate.
 
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NetNeutrals EU
10 Fitzwilliam Square
Dublin 2
Ireland D02 EE78
​+353 1 531 2836
   

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is approved by the Civil Aviation Authority (the UK aviation regulator) to operate as a Dispute Resolution body for aviation consumers.